Patient Services Concierge — Fast-Paced Medical Office

Lifepoint Health, Inc.; Carthage (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

401(k) retirement plan with company 
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Job summary

Highpoint Family Wellness in Carthage, TN is hiring a Patient Services Representative to be the first point of contact for patients and visitors. You will support check‑in/check‑out, verify demographics and insurance, schedule appointments, and manage front‑office duties with a patient‑centered approach.

The role requires a high school diploma or equivalent, with preferred experience in medical offices, EMR workflows, and strong customer service skills.

Qualifications

• High school diploma or equivalent required.
• Previous medical office/front‑office experience preferred.
• Knowledge of patient registration and insurance verification.
• Ability to collect payments (credit card and cash).
• Strong customer service and communication skills.

Responsibilities

• Greet patients and visitors professionally.
• Assist with check‑in and check‑out.
• Verify demographics and insurance information.
• Schedule appointments and manage front‑office tasks.
• Answer calls and patient messages promptly.
• Collect co-pays and payments.
• Maintain EMR data accuracy and front‑office documentation.
• Cross-train or float to another practice as needed.
• Support team to ensure smooth patient flow.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

EMR system

Job description

Highpoint Family Wellness in Carthage, TN is hiring a Patient Services Representative to be the first point of contact for patients and visitors. You will support check‑in/check‑out, verify demographics and insurance, schedule appointments, and manage front‑office duties with a patient‑centered approach.

The role requires a high school diploma or equivalent, with preferred experience in medical offices, EMR workflows, and strong customer service skills.