Patient Services Pro - PT Clinic Front Desk Admin

Physical Rehabilitation Network, LLC.; Carlsbad (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Professional development resources

Job summary

Physical Rehabilitation Network (PRN) seeks a Patient Services Representative in Carlsbad, CA. The role provides exceptional customer service, schedules appointments, and handles patient information and insurance details to ensure a smooth clinic experience.

We offer full-time hours (40/wk) with benefits. The position emphasizes teamwork, professionalism, and a positive patient experience in a fast-paced outpatient rehab setting.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Assist in creating a positive clinic environment by ensuring patient needs are met during therapy transitions.
• Maintain patient records and ensure documentation is complete and accurate.
• Keep front office area neat, tidy, and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist with front office tasks during downtime (phone, scanning, scheduling, payments, filing).
• Liaise between patients, clinical staff, and other departments; address patient concerns professionally.
• Maintain a clean reception area and stock office supplies; participate in meetings for process improvement.
• Ensure therapy areas and equipment are clean; assist with daily cleaning and laundry.

Skills

Customer service

Scheduling

Office software

Interpersonal skills

Attention to detail

Education

High school diploma

Healthcare administration education

Tools

Scheduling systems

Job description

Physical Rehabilitation Network (PRN) seeks a Patient Services Representative in Carlsbad, CA. The role provides exceptional customer service, schedules appointments, and handles patient information and insurance details to ensure a smooth clinic experience.

We offer full-time hours (40/wk) with benefits. The position emphasizes teamwork, professionalism, and a positive patient experience in a fast-paced outpatient rehab setting.