Patient Services Pro II: Elevate Care & Check-In Expert

Health Partners Plans; New Jersey; On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health Plans in Marlton, NJ is seeking a Patient Services Associate II to enhance the patient experience by efficiently handling arrival and departure activities, verifying insurance and obtaining pre-certifications for procedures. The role uses EPIC for check-in/out, supports smooth patient flow, and requires a HS diploma with customer service or patient-facing healthcare experience preferred.

Travel to other locations may be required.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.
• Travel to other locations as needed.

Skills

Customer service

Professional communication

Education

HS Diploma or equivalent

Job description

Jefferson Health Plans in Marlton, NJ is seeking a Patient Services Associate II to enhance the patient experience by efficiently handling arrival and departure activities, verifying insurance and obtaining pre-certifications for procedures. The role uses EPIC for check-in/out, supports smooth patient flow, and requires a HS diploma with customer service or patient-facing healthcare experience preferred.

Travel to other locations may be required.