Patient Experience Pro II: Check-In & Scheduling

Jefferson Health; Cherry Hill Township (NJ); On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II in Cherry Hill, NJ. The role focuses on courteous patient handling during arrivals and departures, processing pre-certifications, and verifying demographics and insurance to ensure smooth visits.

Responsibilities include scheduling, aiding in the flow of patients to exam rooms, and upholding Jefferson’s commitment to a positive patient experience with professional communication and HIPAA compliance.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

multitasking

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate II in Cherry Hill, NJ. The role focuses on courteous patient handling during arrivals and departures, processing pre-certifications, and verifying demographics and insurance to ensure smooth visits.

Responsibilities include scheduling, aiding in the flow of patients to exam rooms, and upholding Jefferson’s commitment to a positive patient experience with professional communication and HIPAA compliance.