Patient Service Pro — Front Desk & Scheduling

Orthodontic Experts Management LLC; Arlington Heights (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Travel pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) and matching

Paid Time Off

HSA

Bonus potential

Free/discounted orthodontic treatment

Employee assistance program

Identity Theft Protection

MetLaw

Pet Insurance

Job summary

Orthodontic Experts Management LLC is seeking a friendly Patient Service Representative to warmly greet patients, manage the front desk, and support the clinical team with administrative tasks. You will handle calls, schedule appointments, collect information, and assist patients and families with various inquiries.

The role requires strong communication, problem-solving skills, and the ability to travel between clinics as needed.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience preferred.
• 2 years of patient service experience recommended.

Responsibilities

• Answer all phone calls and manage voicemails.
• Check-in/out patients and collect necessary information and payments.
• Maintain front desk and assist with administrative tasks and scheduling.
• Provide information to walk-in patients and coordinate with clinical staff.
• Update logs and communicate with patients and parents as needed.

Skills

Customer service

De-escalation

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Management LLC is seeking a friendly Patient Service Representative to warmly greet patients, manage the front desk, and support the clinical team with administrative tasks. You will handle calls, schedule appointments, collect information, and assist patients and families with various inquiries.

The role requires strong communication, problem-solving skills, and the ability to travel between clinics as needed.