Bilingual Patient Services Specialist — Paid Training

Orthodontic Experts; Hales Corners (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid training

Travel pay

Medical, dental, vision & life

Short-Term Disability

401(k) match

Paid time off

LifeLock identity protection

Pet Insurance

Free orthodontic treatment

Monthly bonuses

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. You will collect patient information, check in and out patients, and coordinate with clinical staff to ensure smooth operations.

The role requires a high school diploma, 3 years of customer service, 2 years in patient services, and bilingual Spanish skills.

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.

Responsibilities

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and notify clinical staff of arrivals.
• Collect patient information for new patients (registration form, medical history, HIPAA notice).
• Check out patients (collect payments and schedule next appointment).
• Handle questions for walk-in patients and maintain comm-log.
• Review daily schedule and adjust clinic hours as needed.
• Travel to sister clinics and perform all duties during travel.
• Participate in marketing events and cash handling tasks.

Skills

Customer service

Patient service

Microsoft Office

Problem solving

Communication

Bilingual - Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. You will collect patient information, check in and out patients, and coordinate with clinical staff to ensure smooth operations.

The role requires a high school diploma, 3 years of customer service, 2 years in patient services, and bilingual Spanish skills.