Patient Services & Pharmacy Support Specialist

Lincare Holdings; Rochester (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings seeks a detail-oriented representative to communicate with customers, answer questions, and assess needs for products and services. You will document calls and enter orders while ensuring accurate patient records and adherence to physician directions.

The role involves reading patient orders, understanding prescription terminology, and collaborating with staff to provide high-quality customer support. This position requires basic computer entry skills and a GED/HS diploma.

Qualifications

• Reads and analyzes patient orders and documentation.
• Understands pharmacy prescription terminology and related processes.
• Maintains accurate demographic information in records.

Responsibilities

• Communicates with customers via inbound/outbound calls.
• Assesses needs for additional products/services and compliance with orders.
• Answers questions and educates customers on products/services.
• Documents calls in the computerized system.
• Enters customer orders in the system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy documentation.
• Communicates effectively with coworkers and patients.

Skills

Customer communication

Documentation

Pharmacy terminology

Data entry

Training assistance

Interpersonal skills

Analytical thinking

Education

High School Diploma or GED

Tools

Computerized record keeping system

Order entry system

Job description

Lincare Holdings seeks a detail-oriented representative to communicate with customers, answer questions, and assess needs for products and services. You will document calls and enter orders while ensuring accurate patient records and adherence to physician directions.

The role involves reading patient orders, understanding prescription terminology, and collaborating with staff to provide high-quality customer support. This position requires basic computer entry skills and a GED/HS diploma.