Pharmacy Customer Support Specialist

Lincare Holdings, Inc.; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings, Inc. is seeking a customer service-oriented associate to communicate with patients and healthcare providers, answer questions, and process orders in a fast-paced environment.

The role involves educating customers on products and services, updating records, and collaborating with teammates to meet patient needs and physician directions. A high school diploma or GED is required, and entry-level training is provided.

Qualifications

• Read and analyze patient orders and pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees as needed.
• Accurately enter data and process orders.

Responsibilities

• Communicate with customers via inbound/outbound calls and dialer system.
• Assess needs for additional products/services.
• Answer questions and educate customers about products/services.
• Document calls in computerized system and enter orders.
• Verify and update demographic information in records.

Skills

Clear communication

Customer education

Training support

Data entry

Education

High School Diploma or GED

Job description

Lincare Holdings, Inc. is seeking a customer service-oriented associate to communicate with patients and healthcare providers, answer questions, and process orders in a fast-paced environment.

The role involves educating customers on products and services, updating records, and collaborating with teammates to meet patient needs and physician directions. A high school diploma or GED is required, and entry-level training is provided.