Pharmacy Customer Support Specialist

Lincare Holdings, Inc.; Odessa (DE); On-site; USD 21,000 - 30,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a customer service associate to support patient questions, resolve problems, and determine ongoing service needs under physician direction.

You will handle calls, verify orders, document in the system, and assist training. A HS diploma or GED is required, with basic computer entry and the ability to lift up to 50 pounds. Training and benefits are offered.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures for frequency and doses.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in computerized records.

Skills

Customer communication

Documentation

Data entry

Training support

Pharmacy terminology

Problem solving

Education

HS Diploma or GED

Job description

Lincare Holdings, Inc. is seeking a customer service associate to support patient questions, resolve problems, and determine ongoing service needs under physician direction.

You will handle calls, verify orders, document in the system, and assist training. A HS diploma or GED is required, with basic computer entry and the ability to lift up to 50 pounds. Training and benefits are offered.