Patient Services Navigator: Scheduling & Registration

Cooper University Health Care; Haines Corner (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care is seeking a patient access specialist to ensure quality scheduling, friendly telephone etiquette, and high levels of patient satisfaction in support of the hospital's mission. You will greet, register, schedule, and collect copays while delivering accurate information to patients and families, reflecting Cooper’s values in every interaction.

The role emphasizes organization, independence, and a service-oriented mindset; experience with registration, scheduling, and

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Serve as the front line contact for all incoming patients, greeting and assisting as needed.
• Register, schedule, and coordinate patient appointments and collect point of service copays.
• Provide general information to patients and families while projecting Cooper’s values.
• Act as patient’s non-clinical navigator during discharge coordination.

Skills

Customer service

Communication

Organization

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Cooper University Health Care is seeking a patient access specialist to ensure quality scheduling, friendly telephone etiquette, and high levels of patient satisfaction in support of the hospital's mission. You will greet, register, schedule, and collect copays while delivering accurate information to patients and families, reflecting Cooper’s values in every interaction.

The role emphasizes organization, independence, and a service-oriented mindset; experience with registration, scheduling, and