Patient Experience & Scheduling Specialist

Montgomery College; Nashville (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

Vanderbilt Health is seeking an administrative professional to support patient flow and scheduling across Nashville-area locations. The role includes coordinating check-ins/outs, scheduling follow-ups and procedures, and ensuring accurate documentation in patient records.

A friendly, service-oriented approach is essential. Responsibilities also include liaising with outside facilities, managing referrals and pre-authorizations, and maintaining smooth patient experiences in a dynamic health

Qualifications

• High school diploma or GED required.
• Experience with patient scheduling and clinical workflows preferred.
• Familiarity with medical terminology and documentation.

Responsibilities

• Check-in and check-out patients.
• Coordinate follow-up appointments or procedures.
• Schedule appointments, procedures, or surgeries across hospital systems.
• Provide courteous customer service and clear communication with patients and families.

Skills

Surgery Scheduling

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an administrative professional to support patient flow and scheduling across Nashville-area locations. The role includes coordinating check-ins/outs, scheduling follow-ups and procedures, and ensuring accurate documentation in patient records.

A friendly, service-oriented approach is essential. Responsibilities also include liaising with outside facilities, managing referrals and pre-authorizations, and maintaining smooth patient experiences in a dynamic health