Patient Services Specialist – Urgent Care Scheduling

Socket.dev; Tennessee; On-site; USD 21,000 - 29,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics are seeking an Associate Patient Service Specialist to support patient care journeys before, during, and after appointments. You will help with scheduling, registration, and coordinating with outside facilities to ensure smooth visits.

The role emphasizes professional communication, accurate documentation, and effective use of patient portals to keep patients informed and engaged in their care plan.

Qualifications

• Proven ability to support patient flow and administrative tasks.
• Experience handling patient interactions and basic clerical duties.
• Ability to use hospital information systems and coordinate with care teams.

Responsibilities

• Proficiently perform Associate Patient Service Specialist responsibilities.
• Schedule appointments and procedures through clinical communication channels and patient portal messages.
• Manage registration and patient work queues.
• Coordinate with patients and outside facilities to ensure pre-appointment orders are received and viewable.
• Communicate with patients via the patient portal to route inquiries appropriately.
• Perform additional duties as assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Portal communication

Education

High School Diploma or GED

Job description

Vanderbilt Health Walk-In Clinics are seeking an Associate Patient Service Specialist to support patient care journeys before, during, and after appointments. You will help with scheduling, registration, and coordinating with outside facilities to ensure smooth visits.

The role emphasizes professional communication, accurate documentation, and effective use of patient portals to keep patients informed and engaged in their care plan.