Patient Experience & Scheduling Specialist

Montgomery College; Nashville (TN); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics in Nashville is seeking a Patient Service Specialist to provide service before, during, or after appointments, facilitating workflow and coordinating with multiple services.

You will handle scheduling, registration, and patient communications, using the patient portal, and support a team of providers with a focus on accurate documentation and compassionate customer service.

Qualifications

• Customer service focus to support patients and teams.
• Ability to schedule appointments and coordinate with multiple services.
• Knowledge of medical terminology and documentation procedures.

Responsibilities

• Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health Walk-In Clinics in Nashville is seeking a Patient Service Specialist to provide service before, during, or after appointments, facilitating workflow and coordinating with multiple services.

You will handle scheduling, registration, and patient communications, using the patient portal, and support a team of providers with a focus on accurate documentation and compassionate customer service.