Patient Flow & Scheduling Specialist

Socket.dev; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments. You will assist with scheduling, registration, and coordinating with outside facilities while guiding patients through the care journey.

This role requires strong communication, basic medical terminology, and the ability to use hospital IT systems; you’ll be part of a collaborative team in the Asthma, Sinus and Allergy Program, contributing to

Qualifications

• Customer service: mid-level focus on customers' needs and satisfaction.
• Scheduling patient appointments and procedures across hospital systems.
• Recording and maintaining patient information accurately.
• Ability to understand and use medical terminology in documentation.
• Coordinate diagnostic testing and procedures within hospital systems.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures via clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are received and viewable.
• Communicates with patients through the patient portal to route appropriately.
• Duties may expand beyond listed responsibilities.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments. You will assist with scheduling, registration, and coordinating with outside facilities while guiding patients through the care journey.

This role requires strong communication, basic medical terminology, and the ability to use hospital IT systems; you’ll be part of a collaborative team in the Asthma, Sinus and Allergy Program, contributing to