Patient Experience Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a Patient Services Specialist to provide exceptional front-desk service, manage scheduling, and support patient flow. You will be the first contact for patients, requiring courteous communication, accurate data capture, and teamwork with clinical staff.

The role involves checking in/out patients, handling calls, updating insurance information, and coordinating chart preparation for same-day visits, while maintaining privacy and professionalism at all times.

Qualifications

• Customer service-focused role with courteous patient interactions.
• Experience handling calls, scheduling, and front-desk tasks.
• Familiarity with medical record documentation and billing basics.

Responsibilities

• Greet patients and guests; manage check-in/out efficiently.
• Answer calls with a professional greeting and transfer as needed.
• Schedule appointments and prepare patient charts for visits.
• Verify demographic and insurance information during registration.

Skills

Customer service

Telephone etiquette

Scheduling appointments

Cash handling

EPIC system

Education

High School Diploma or GED

Tools

EPIC

Job description

Vanderbilt Health in Nashville seeks a Patient Services Specialist to provide exceptional front-desk service, manage scheduling, and support patient flow. You will be the first contact for patients, requiring courteous communication, accurate data capture, and teamwork with clinical staff.

The role involves checking in/out patients, handling calls, updating insurance information, and coordinating chart preparation for same-day visits, while maintaining privacy and professionalism at all times.