Patient Experience & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics in Nashville, TN, seeks a dedicated Associate Patient Service Specialist to support patients before, during, and after appointments.

You will schedule procedures, manage registrations, and coordinate with outside facilities, directing patients through the portal and ensuring orders are received prior to visits. The role emphasizes teamwork within a comprehensive academic health system that values service and communication.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Appointment & Procedural Scheduling

Job description

Vanderbilt Health Walk-In Clinics in Nashville, TN, seeks a dedicated Associate Patient Service Specialist to support patients before, during, and after appointments.

You will schedule procedures, manage registrations, and coordinate with outside facilities, directing patients through the portal and ensuring orders are received prior to visits. The role emphasizes teamwork within a comprehensive academic health system that values service and communication.