Patient Care & Scheduling Specialist

Montgomery College; Nashville (TN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vanderbilt Health Walk-In Clinics in Nashville seeks a Patient Service Specialist to support patients before, during, or after appointments. This role emphasizes scheduling, registration, and coordination across services and outside facilities to ensure timely visits.

You will navigate patient portals, communicate clearly with patients, route complex cases appropriately, and uphold safety and quality standards in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Experience in patient service or healthcare setting preferred.
• Ability to use multiple computer systems for scheduling and documentation.

Responsibilities

• Proficiently perform Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults are ready before visit.
• Communicates with patients through the patient portal and routes appropriately.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment & procedural scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health Walk-In Clinics in Nashville seeks a Patient Service Specialist to support patients before, during, or after appointments. This role emphasizes scheduling, registration, and coordination across services and outside facilities to ensure timely visits.

You will navigate patient portals, communicate clearly with patients, route complex cases appropriately, and uphold safety and quality standards in a fast-paced setting.