Patient Services Navigator & Scheduler

Cherry Health (Cherry Street Services) DBA; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Job summary

Cherry Health in Grand Rapids, MI is seeking a Patient Services Coordinator to deliver exceptional customer service across call center, in-person, and scheduling workflows. You will collect data, verify insurance, input into the EHR, and route urgent messages to clinicians while maintaining confidentiality.

This role supports patients through appointment scheduling, data accuracy, and coordination with translation services.

Qualifications

• High School or equivalent required; associate degree preferred.
• 1+ year experience in medical office, call center, or customer service.
• Bilingual Spanish helpful but not required.

Responsibilities

• Open and close the Contact Center promptly.
• Greet patients using scripts and collect accurate data in the EMR.
• Input financial and demographic information into patient records.
• Record clear messages for physicians and staff; prioritize tasks in EMR.
• Identify urgent symptoms and direct patients to clinical staff.
• Schedule, confirm, and create patient charts per guidelines.
• Coordinate translation services when needed.
• Verify insurance details for scheduling and eligibility.
• Audit appointments and patient data for completeness.
• Represent Cherry Health at community events and promote services.
• Review sliding fee scales as necessary.
• Maintain patient confidentiality per HIPAA.

Skills

Medical terminology

Insurance processes

Teamwork

Bilingual preferred

Phone communication

Microsoft Office

Attention to detail

HIPAA compliance

Education

High School / Equivalent

Associate Degree or specialized training (preferred)

Tools

NextGen EHR

Zoom (Contact Center)

Microsoft Office

Job description

Cherry Health in Grand Rapids, MI is seeking a Patient Services Coordinator to deliver exceptional customer service across call center, in-person, and scheduling workflows. You will collect data, verify insurance, input into the EHR, and route urgent messages to clinicians while maintaining confidentiality.

This role supports patients through appointment scheduling, data accuracy, and coordination with translation services.