Patient Services & Scheduling Coordinator

Mary Free Bed; Grand Rapids (MI); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Mary Free Bed in Grand Rapids, MI, is hiring a Patient Service Representative - Scheduling. The role supports check-in/out, pre-registration, and appointment scheduling across multiple disciplines.

You will collect demographics, verify insurance, process co-pays, and assist patients and families with questions and referrals. The position emphasizes high-quality customer service, accurate data entry, and collaboration with Scheduling and Patient Financial Services staff to ensure smooth

Qualifications

• GED or Diploma required; associate degree preferred
• Excellent telephone and customer service skills
• Outstanding organizational, interpersonal, communication, and overall customer service skills

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
• Accurately collect and analyze demographic, insurance/financial, and clinical data for pre-registration and registration
• Coordinate/schedule initial evaluations and subsequent patient appointments for multi-disciplines
• Manage calls from insurance/care managers to coordinate multi-discipline care for patients
• Collect charges for services and post cash collections; provide receipts and guidance for self-pay balance including charity care
• Receive and respond to inquiries from patients or their legal representatives
• Provide clerical/therapist support as delegated by Manager
• Demonstrate excellent customer service and promote teamwork and confidentiality

Skills

Customer service

Telephone skills

Data entry

Education

GED or Diploma

Associate degree preferred

Bachelor’s degree in health field preferred

Job description

Mary Free Bed in Grand Rapids, MI, is hiring a Patient Service Representative - Scheduling. The role supports check-in/out, pre-registration, and appointment scheduling across multiple disciplines.

You will collect demographics, verify insurance, process co-pays, and assist patients and families with questions and referrals. The position emphasizes high-quality customer service, accurate data entry, and collaboration with Scheduling and Patient Financial Services staff to ensure smooth