Bilingual Patient Access & Scheduling Specialist

Cherry Health (Cherry Street Services) DBA; Muskegon (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

Cherry Health (Cherry Street Services) DBA is seeking a Specialist, Patient Registration to join our Muskegon team. You will greet patients, verify insurance, collect required signatures, schedule appointments, and handle billing inquiries with a patient-centered approach.

Ideal candidates bring strong communication, attention to detail, and confidentiality, with bilingual Spanish preferred. This role supports efficient clinic operations and adherence to HIPAA standards.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of healthcare experience with electronic medical records (EMR) preferred.
• Bilingual Spanish preferred; ability to translate if applicable.
• HIPAA compliance and patient privacy are essential.

Responsibilities

• Greet patients and collect documentation, verify insurance eligibility.
• Schedule, confirm, and reschedule appointments per guidelines.
• Process payments and bill patient accounts; assist billing as needed.
• Maintain accurate records and generate reports on statistics and productivity.
• Answer phones and perform general office duties (filing, mail, data entry).
• Participate in ongoing education and training, including CPR.

Skills

Effective Communication

Customer Service

Attention to Detail

Technology Proficiency

Confidentiality

Multitasking

Organizational Skills

Bilingual Spanish

Education

High School Diploma or GED

Associate's Degree preferred

Tools

EMR/EHR Systems

Microsoft Office

Job description

Cherry Health (Cherry Street Services) DBA is seeking a Specialist, Patient Registration to join our Muskegon team. You will greet patients, verify insurance, collect required signatures, schedule appointments, and handle billing inquiries with a patient-centered approach.

Ideal candidates bring strong communication, attention to detail, and confidentiality, with bilingual Spanish preferred. This role supports efficient clinic operations and adherence to HIPAA standards.