Patient Services Lead: Training & Process Improvement

mercy; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking an Advanced Patient Service Specialist in the United States. The role involves mentoring and training other patient service specialists and leading daily huddles to drive operational improvements.

You will identify process enhancements within patient service workflows and collaborate with pre-certification teams to ensure alignment with payer requirements and new technologies. The position emphasizes staying current with industry developments and communicating changes to the

Qualifications

• Proficient in computers, typing and Microsoft Office.
• Strong customer service skills with excellent oral and written communication.
• Able to interact with customers of all ages in a tactful and pleasant manner.

Responsibilities

• Mentor and train other patient service specialists.
• Lead daily huddles to identify and implement operational improvements.
• Identify process enhancements within patient service workflows.
• Collaborate with pre-certification teams to ensure alignment with technologies and payer requirements.
• Stay current with developments in the field and communicate changes to the team.
• Foster a cohesive environment within the department.

Skills

Microsoft Office

Customer service

Oral and written communication

Medical terminology

Scheduling/pre-certification

ICD10 knowledge

Insurance understanding

Ambiguity tolerance

Prioritization

Interpersonal skills

Education

High school diploma or equivalent

Tools

Epic RC/EMR system

Job description

Mercy is seeking an Advanced Patient Service Specialist in the United States. The role involves mentoring and training other patient service specialists and leading daily huddles to drive operational improvements.

You will identify process enhancements within patient service workflows and collaborate with pre-certification teams to ensure alignment with payer requirements and new technologies. The position emphasizes staying current with industry developments and communicating changes to the