Advanced Patient Services Specialist (Non-Exempt)

mercy; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking an Advanced Patient Service Specialist in the United States. The role involves mentoring and training other patient service specialists and leading daily huddles to drive operational improvements.

You will identify process enhancements within patient service workflows and collaborate with pre-certification teams to ensure alignment with payer requirements and new technologies. The position emphasizes staying current with industry developments and communicating changes to the

Qualifications

• Proficient in computers, typing and Microsoft Office.
• Strong customer service skills with excellent oral and written communication.
• Able to interact with customers of all ages in a tactful and pleasant manner.

Responsibilities

• Mentor and train other patient service specialists.
• Lead daily huddles to identify and implement operational improvements.
• Identify process enhancements within patient service workflows.
• Collaborate with pre-certification teams to ensure alignment with technologies and payer requirements.
• Stay current with developments in the field and communicate changes to the team.
• Foster a cohesive environment within the department.

Skills

Microsoft Office

Customer service

Oral and written communication

Medical terminology

Scheduling/pre-certification

ICD10 knowledge

Insurance understanding

Ambiguity tolerance

Prioritization

Interpersonal skills

Education

High school diploma or equivalent

Tools

Epic RC/EMR system

Job description

Find your calling at Mercy!

As an Advanced Patient Service Specialist, responsibilities extend to mentoring and training other patient service specialists, as well as leading daily huddles to identify and implement operational improvements. This role is instrumental in identifying process enhancements within patient service workflows and collaborating with pre-certification teams to ensure alignment with the latest technologies and payer requirements. Keeping abreast of new developments in the field, you'll play a pivotal role in communicating changes and fostering a cohesive environment within the department.

Position Details:

8a - 430p - every other weekend, every other holiday.

Minimum Qualifications:

Education:

• High school diploma or equivalent.

Skills, Knowledge Abilities:

• Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Qualifications:

Experience:

• 2 years combined experience in prior authorization and scheduling.

Skills, Knowledge Abilities:

• Knowledge of and experience using an Epic RC/EMR system is preferred.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.