Patient Services Operations Lead

AdaptHealth, LLC; United States; On-site; USD 40,000 - 44,000; Full time

Job summary

AdaptHealth, LLC is seeking an experienced Patient Services Manager to oversee a team answering incoming calls and delivering high-quality service to patients and customers. You will ensure smooth operations, review medical records for medical necessity, and drive improvements in staff performance and processes.

The role requires leadership across a multi-site environment, strong analytical and communication skills, and a commitment to HIPAA compliance.

Qualifications

• Leadership and people supervision experience.
• Ability to manage across multiple sites.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee day-to-day Patient Services team operations.
• Resolve questions from patient and customer calls.
• Train staff and ensure adherence to standards and goals.
• Improve processes by identifying root causes and implementing changes.
• Prepare reports for departments and leadership.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Leadership Skills

Multi-site management

Analytical thinking

Communication skills

Customer service

Education

High School diploma

Associate degree

Tools

Microsoft Office

Excel

Job description

AdaptHealth, LLC is seeking an experienced Patient Services Manager to oversee a team answering incoming calls and delivering high-quality service to patients and customers. You will ensure smooth operations, review medical records for medical necessity, and drive improvements in staff performance and processes.

The role requires leadership across a multi-site environment, strong analytical and communication skills, and a commitment to HIPAA compliance.