Patient Service Lead — Multisite Ambulatory Care

Advocate Health Care; New Franken (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational Assistance

Retirement plans with employer match

Job summary

Advocate Health Care is seeking a Patient Service Lead to support the ambulatory care team across five Wisconsin clinic locations. You will lead patient services staff, train and orient new hires, and ensure high-quality patient interactions while coordinating across scheduling and billing workflows.

This role requires a high school diploma, 3+ years in customer service with leadership experience, and the ability to handle difficult callers.

Qualifications

• High school diploma or equivalent.
• Three years related customer service experience and/or leadership experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Lead: acts as a resource to patient services staff, providing day-to-day work direction, scheduling of staff, and input on performance.
• Patient Services: deliver efficient, high-quality service to patients who arrive for appointments or contact the clinic for information.
• Billing Services: ensure accurate entry of billing information at the time of service and follow-up on missing information.
• Medical Record Services: uphold standards for accurate and timely medical records.

Skills

Leadership experience

Customer service

Education

High school diploma or equivalent

Job description

Advocate Health Care is seeking a Patient Service Lead to support the ambulatory care team across five Wisconsin clinic locations. You will lead patient services staff, train and orient new hires, and ensure high-quality patient interactions while coordinating across scheduling and billing workflows.

This role requires a high school diploma, 3+ years in customer service with leadership experience, and the ability to handle difficult callers.