Patient Access Specialist Lead

Metro Community Health Center; Pittsburgh (Allegheny County); On-site; USD 45,000 - 70,000; Full time

Job summary

Metro Community Health Center in Pittsburgh, PA seeks a Patient Access Lead to supervise front office operations, EMR management, and patient-centered service delivery. The role drives registration, insurance authorizations, and data accuracy to support clinical teams and organizational goals.

Ideal candidates bring supervisory experience in medical office settings, strong knowledge of healthcare regulations, and excellent communication skills to mentor staff and improve patient experiences.

Qualifications

• Associate degree or equivalent experience.
• 2 years supervisory experience in billing, admissions, scheduling or medical records.
• 5 years clerical experience in a medical office.
• 2 years EMR experience.

Responsibilities

• Lead registration and insurance authorization teams to ensure patient-centered care and efficiency.
• Ensure compliance with policies, procedures and applicable laws.
• Oversee accurate entry of patient information into systems.
• Monitor trends and KPIs regularly.
• Identify opportunities for operational improvements and propose changes.
• Generate reports for executives and external agencies as needed.
• Handle complex patient concerns and resolve staff/patient conflicts.
• Coordinate with back-office staff and RN Administrator for open communication.
• Train new front office staff and manage schedules.
• Complete other duties as assigned.

Skills

Supervisory experience

Front office operations

EMR experience

Healthcare compliance knowledge

Communication skills

Education

Associate degree

Tools

EMR system

Reporting tools

Job description

Job Details: Job Location: Pittsburgh, PA 15218, Position Type: Full Time,

The Patient Access Lead will be responsible for supervising the front office process and workflow involving clerical functions, EMR management, ensuring patient centered service, and support of the clinical teams. Patient Access is the first step of our patient experience, and it is expected that quality, kindness, and respect are emulated by both management and staff.

ESSENTIAL FUNCTIONS:

• Leads the registration and insurance authorization teams to ensure a positive patient centered experience and operational efficiency
• Ensures compliance with company policy, procedures and applicable laws
• Oversees the timely and accurate entry of patient information into the appropriate business information systems
• Monitors trends and key performance indicators on a regular basis
• Identifies opportunities for operational improvement and proposes changes to procedures
• Generates reports for the executive team and external agencies as needed
• Handles complex customer patient concerns
• Decreases and resolves both staff conflict and patient conflict when it is department related
• Co-leads integrated huddles with the RN Administrator on scheduled basis to ensure open and clear communications between front and back offices.
• Coordinates with back-office staff regarding patient services
• Supports incentivization and quality efforts (e.g. S.O.A.P notes delegation, UDS data tracking, payer incentive documentation, etc.)
• Works in partnership with the RN Administrator to enhance patient data capture and service
• Acts as a leader and mentor for front office staff
• Manages intake packets for new patients keeping the packets up to date and relevant to regulatory needs of the organization
• Maintains front office staff schedules
• Trains new front office staff
• Completes other duties as assigned

Qualifications: POSITION REQUIREMENTS:

Education/Experience

• Associate degree or equivalent experience
• 2 years of supervisory experience or lead in billing, admissions, scheduling or medical records
• 5 years of clerical experience in a medical office
• 2 years EMR experience

Skills/Abilities

• Demonstrated knowledge of applicable state and federal laws
• Excellent organizational and administrative skills, flexibility and an aptitude for successfully handling unanticipated tasks or challenges
• Ability to work on a team or independently
• Non-profit experience preferred