Patient Access Advocate w/ Rotating Weekends

Cone Health Medical Group; Winston-Salem (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Cone Health Medical Group in Winston-Salem, NC is seeking a Patient Access Advocate II to support front office operations, verify demographics and insurance, and manage referrals and scheduling with a focus on excellent patient service.

Required: high school diploma; 1 year clerical experience in medical setting; EPIC Cadence/Prelude proficiency; strong customer service. This role trains new staff and ensures accurate billing support and smooth patient flow.

Qualifikationen

• High school diploma or equivalent required.
• 1 year clerical experience in medical setting.
• Proficiency with EPIC Cadence/Prelude and healthcare customer service.

Aufgaben

• Assist patients through registration and verify demographics and insurance.
• Assist new employees with registration workflows.
• Follow protocols for collecting and posting co-pays and payments.
• Adhere to No Surprise Act.
• Maintain accurate cash drawer and daily deposits.
• Schedule single or multiple clinics and manage appointments.
• Handle calls, messages, and emails with timely follow-up.
• Manage referrals and pre-certifications as needed.
• Provide a positive guest experience following Steps of Service.
• Deescalate situations when necessary.
• Train new staff on clerical tasks and patient information handling.
• Mail new patient packets and contact patients before appointments.
• Document no-shows and follow policy.

Kenntnisse

Customer service

Scheduling

Registration workflows

De-escalation

Ausbildung

High School Diploma

Medical office training certificate

Tools

EPIC Cadence/Prelude

Jobbeschreibung

Specific Schedule:
Monday - Friday: 8am - 8pm
Every other weekend: 8am - 4pm, Subject to float to other sites for coverage
The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.

Essential Job Function

• Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
• Assists new employees with registration workflows.
• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
• Adheres to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols.
• Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
• Mails new patient packets and contact new patients the day before their scheduled appointment.
• Adheres to no show policy, send letters and document no shows in a timely manner.
• Performs other duties as assigned

Education

• Required: High School Diploma or equivalent
• Preferred: Graduate of a certified medical office training course

Experience

• Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.