Lead Patient Access Representative

Medcura Health Inc; Stone Mountain (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Medcura Health Inc. is seeking a Patient Access Representative Lead to oversee front-desk operations and serve as the primary contact for patients entering the clinic.

The role requires strong leadership, organizational skills, and excellent communication to support the team and patient satisfaction. Responsibilities include supervising front-desk staff, coordinating multi-department scheduling, managing clinician calendars, and ensuring accurate data entry and cashiering accuracy.

Qualifications

• High school diploma or equivalent; healthcare administration certification preferred.
• Experience in patient registration, front-desk operations, or healthcare administration.
• Leadership and team-management experience essential.

Responsibilities

• Supervise daily front-desk activities and greet patients to ensure a welcoming environment.
• Coordinate appointment scheduling across departments to optimize clinic flow.
• Manage daily clinician schedules and adjust as needed for changes.
• Ensure all appointments are accurately entered and communicated to patients.
• Train and support front-desk staff on clinic policies and procedures.
• Collaborate with clinical and administrative teams to improve patient access processes.

Skills

Leadership

Scheduling

Customer service

Attention to detail

Communication skills

Team management

EHR experience

Education

High school diploma or equivalent

Healthcare administration certification (preferred)

Tools

Scheduling software

EHR software

Cashiering systems

Job description

Description

Patient Access Representative Lead

We are seeking a dedicated and organized Patient Access Representative Lead to oversee front-desk operations and serve as the primary point of contact for individuals entering our clinic. This role is vital in ensuring a smooth and welcoming experience for patients while maintaining efficient administrative workflows. The ideal candidate will demonstrate strong leadership skills, attention to detail, and excellent communication abilities to support our team and enhance patient satisfaction.

Key Responsibilities:

• Supervise daily front-desk activities, including greeting and directing patients, and ensuring a welcoming environment
• Maintain accurate patient records and handle cashier-related transactions efficiently
• Coordinate appointment scheduling across multiple departments to optimize clinic flow
• Prepare and manage daily clinician schedules, making adjustments as needed to accommodate changes
• Ensure all appointments, whether scheduled by phone or in person, are accurately entered and managed
• Notify patients promptly of schedule changes or updates
• Train and support front-desk staff to uphold clinic policies and procedures
• Collaborate with clinical and administrative teams to improve patient access processes

Skills and Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration preferred
• Proven experience in patient registration, front-desk operations, or healthcare administration
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Effective communication and interpersonal skills
• Proficiency in electronic health records (EHR) systems and scheduling software
• Ability to adapt to changing schedules and handle multiple priorities efficiently
• Attention to detail and accuracy in record-keeping and transactions

Join our dynamic team committed to providing exceptional patient care and service. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development.