Patient Services Lead - Scheduling, Records & Support

Messino Cancer Centers; Marion, Northern (NC, KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Messino Cancer Centers in Marion, NC seeks a Patient Services Specialist to provide front-end patient support, scheduling, medical records, and accurate billing documentation in a fast-paced, multi-site environment.

You will greet patients, verify identities, collect payments, maintain EMR records, coordinate appointments, and assist with HIPAA-compliant documentation while collaborating with care teams.

Qualifications

• One year of healthcare front desk experience preferred.
• Strong attention to detail and multitasking abilities.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Greet patients and caregivers; verify identity and check-in per policy.
• Schedule and manage appointments; resolve conflicts and coordinate changes.
• Maintain patient demographics and medical history; ensure HIPAA-compliant records.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Problem solving

Education

High School Diploma

Associate degree preferred

Tools

EMR software

Scheduling software

MS Office (Excel/Word/Outlook)

Job description

Messino Cancer Centers in Marion, NC seeks a Patient Services Specialist to provide front-end patient support, scheduling, medical records, and accurate billing documentation in a fast-paced, multi-site environment.

You will greet patients, verify identities, collect payments, maintain EMR records, coordinate appointments, and assist with HIPAA-compliant documentation while collaborating with care teams.