Patient Services Lead: Scheduling & Care Coordination

Ohio-State-University-Physicians-1; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Retirement plan

Employee assistance program

Paid time off

Holidays

Job summary

Ohio State University Physicians is seeking a Lead Patient Services Associate to support patient access, scheduling, and medical records coordination in Columbus, OH. This role focuses on welcoming patients, managing appointments, and ensuring accurate data entry within EMR or paper charts.

The position requires a high school diploma and at least one year of customer service experience, with strong communication and organizational skills. Travel to other clinics may be required as needed.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Problem solving and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have interpersonal skills to handle sensitive situations with discretion.

Responsibilities

• Greets patients and visitors; registers and checks in patients; updates demographics and insurance in the computer system.
• Answers patient calls, relays messages, and coordinates with referring physician offices.

Skills

Customer service

Problem solving

Multitasking

Written communication

Verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Ohio State University Physicians is seeking a Lead Patient Services Associate to support patient access, scheduling, and medical records coordination in Columbus, OH. This role focuses on welcoming patients, managing appointments, and ensuring accurate data entry within EMR or paper charts.

The position requires a high school diploma and at least one year of customer service experience, with strong communication and organizational skills. Travel to other clinics may be required as needed.