Patient Experience Specialist

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Ohio State University Physicians is seeking a Patient Services Associate Lead to coordinate patient support services in a fast-paced outpatient setting. You will greet patients, assist with scheduling, manage payments, and maintain accurate records in EMR or paper charts.

The role requires strong communication, attention to detail, and the ability to handle confidential information while delivering exceptional customer service.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Greets patients and visitors; registers and check-in patients; updates demographics and insurance in the system.
• Answers patient calls; relays messages; communicates with referring physician offices.
• Performs check-out; handles co-pays; schedules return visits; provides after-visit summary; ensures follow-ups are scheduled.

Skills

Customer service

Problem solving

Multitasking

Interpersonal skills

Education

High School diploma

Job description

Ohio State University Physicians is seeking a Patient Services Associate Lead to coordinate patient support services in a fast-paced outpatient setting. You will greet patients, assist with scheduling, manage payments, and maintain accurate records in EMR or paper charts.

The role requires strong communication, attention to detail, and the ability to handle confidential information while delivering exceptional customer service.