Patient Services Lead — Front Office & Care Coordination

UVA Health; Gainesville (AL); On-site; USD 49,594,000 - 77,146,000; Full time

Job summary

UVA Health seeks a Patient Services Coordinator Lead to manage outpatient front office operations, schedule and register patients, verify eligibility, and secure necessary authorizations. The role trains new staff and coordinates with revenue cycle to support timely billing and collections.

The position emphasizes strong customer service, knowledge of medical terminology, and proficiency with Windows and Microsoft Office in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• Associate’s Degree or equivalent combination preferred.

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility and secures pre-authorizations/referrals/pre-certifications as needed.
• Trains new Patient Service Coordinator team members.
• Oversees daily front office operations and throughput; leads front office meetings.
• Acts as liaison with revenue cycle staff; ensures timely billing and appropriate collections of co-pays.
• Maintains coverage for front office and communicates issues to clinic leadership.
• Performs other duties as directed by supervisor or clinic leader.

Skills

Medical terminology

Verbal & written communication

Customer service

Insurance knowledge

Windows

Microsoft Office

Education

High School Diploma or GED

Associate’s Degree or equivalent

Tools

Windows

Microsoft Office

Job description

UVA Health seeks a Patient Services Coordinator Lead to manage outpatient front office operations, schedule and register patients, verify eligibility, and secure necessary authorizations. The role trains new staff and coordinates with revenue cycle to support timely billing and collections.

The position emphasizes strong customer service, knowledge of medical terminology, and proficiency with Windows and Microsoft Office in a busy clinical setting.