Cancer Center Patient Services Lead

UVA Health; Culpeper (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

UVA Health Culpeper Medical Center seeks a Patient Services Coordinator Lead for the Cancer Center. You will schedule and register patients, verify eligibility, and ensure pre-authorizations and referrals are obtained as needed.

In this role you will train new staff, oversee daily front-office operations, and collaborate with revenue cycle to ensure timely billing and collections. Strong customer service and insurance knowledge are essential.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of related experience (admitting, business office, scheduling) required; leadership experience preferred.
• Knowledge of basic medical terminology.
• Ability to communicate effectively, both verbally and in writing; strong customer service skills.
• Background of insurance knowledge required for certain tasks; ability to interpret insurance cards and benefits.

Responsibilities

• Schedules and registers patients for outpatient clinic visits and verifies eligibility.
• Trains new Patient Service Coordinator team members.
• Oversees daily front office operations and improves front office processes; leads throughput.
• Acts as liaison with revenue cycle staff; ensures timely billing and appropriate collections of co-pays.
• Leads front office meetings, assigns coverage, and communicates with supervisors for issues.
• Performs other duties as directed by supervisor or clinic leader.

Skills

Customer service

Medical terminology

Verbal & written communication

Insurance knowledge

Education

High School Diploma

Associate degree preferred

Tools

Windows

Microsoft Office

Job description

UVA Health Culpeper Medical Center seeks a Patient Services Coordinator Lead for the Cancer Center. You will schedule and register patients, verify eligibility, and ensure pre-authorizations and referrals are obtained as needed.

In this role you will train new staff, oversee daily front-office operations, and collaborate with revenue cycle to ensure timely billing and collections. Strong customer service and insurance knowledge are essential.