Patient Services Lead - Front Desk & Training

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 70,000 - 93,000; Full time

Job summary

The University of California - San Diego Medical Centers is seeking a Patient Service Representative Lead to supervise front-end reception, call center, referrals, authorizations, and related administrative duties. You will mentor junior staff, oversee schedules, and drive process improvements under the Clinic Manager.

This role requires extensive experience in healthcare administration, EPIC proficiency, and ambulatory practice knowledge.

Qualifications

• Four years of healthcare experience with EPIC for scheduling, patient records and billing.
• Ambulatory setting knowledge and practices.
• Experience as an administrative lead overseeing front office operations.
• Experience with time-keeping and managing staff schedules.

Responsibilities

• Oversees and provides leadership and training for front-end duties including reception, call center, referrals and authorizations.
• Acts as a resource for the department and mentors junior staff.
• Guides improvement efforts impacting the practice under the Clinic Manager.
• Performs related duties as assigned.

Skills

Healthcare administration

EPIC scheduling

Front office leadership

Staff scheduling

Tools

EPIC EHR

Job description

The University of California - San Diego Medical Centers is seeking a Patient Service Representative Lead to supervise front-end reception, call center, referrals, authorizations, and related administrative duties. You will mentor junior staff, oversee schedules, and drive process improvements under the Clinic Manager.

This role requires extensive experience in healthcare administration, EPIC proficiency, and ambulatory practice knowledge.