Patient Concierge & Front Office – EPIC Cadence Expert

University of California San Diego; San Diego (CA); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Paid vacation

Sick time

Holiday pay

Training opportunities

Job summary

University of California San Diego seeks a Front Office Clinic Assistant to support Medical Center Operations. Duties include patient check-in, appointment scheduling, phone screening, and triage, with EPIC Cadence expertise required.

The role emphasizes accurate medical record handling, study patient coordination, and delivering welcoming patient service in a 100% onsite La Jolla setting. Flexible start times and collaboration with LVN Supervisor and Clinic Director are expected.

Qualifications

• At least two years of experience with EPIC Cadence.
• Excellent punctuality and attendance record.
• Experience performing patient administrative duties including check-in, appointment scheduling, and triaging.
• Familiarity with Medicare, Medi-Cal, HMO, PPO, private providers, and cash pays.
• Experience with EPIC patient registration and medical records management.
• Experience coordinating study patient scheduling.
• Ability to perform general office functions and reconcile end-of-day cash handling.
• Strong customer and visitor service to promote a welcoming environment.
• Excellent organizational and collaborative skills for staff meeting logistics.

Responsibilities

• Check in patients and schedule appointments.
• Screen telephone calls and triage patients to physicians.
• Coordinate and schedule study patients and ensure accurate medical records.
• Maintain patient files and assist with EPIC registration.
• Reconcile end-of-day cash handling and ensure timely filing of documents.
• Assist with staff meeting materials and logistics under supervision.

Skills

EPIC Cadence

Punctuality

Patient administrative duties

Scheduling appointments

Phone screening

Medical insurance familiarity

Study patient coordination

Cash handling

Team collaboration

Job description

University of California San Diego seeks a Front Office Clinic Assistant to support Medical Center Operations. Duties include patient check-in, appointment scheduling, phone screening, and triage, with EPIC Cadence expertise required.

The role emphasizes accurate medical record handling, study patient coordination, and delivering welcoming patient service in a 100% onsite La Jolla setting. Flexible start times and collaboration with LVN Supervisor and Clinic Director are expected.