Patient Service Lead: Front Office & Care Coordination

University of California San Diego; San Diego (CA); On-site; USD 45,000 - 61,000; Full time

Job summary

UC San Diego Health is hiring a Patient Service Representative Lead to run front-end operations at the Rancho Bernardo clinic. You will oversee reception, scheduling and referral coordination, while coaching staff and supporting administrative improvements across multiple departments.

The role emphasizes patient experience, revenue integrity, and collaboration with the Practice Supervisor to standardize processes and enhance workflows.

Qualifications

• Four plus years of healthcare front-office experience with strong admin knowledge.
• Experience with Epic for scheduling, patient records and billing.
• At least one year of supervision in a large healthcare setting.
• Proficiency in Excel, PowerPoint and Word with data interpretation.

Responsibilities

• Oversee daily front-end operations including reception and call center tasks.
• Coordinate referrals and authorizations to support clinic workflows.
• Provide guidance to junior staff and coach team members.
• Assist with template management, office purchases and process standardization.
• Support revenue integrity through accurate payer coding and data entry.

Skills

Supervisory experience

Ambulatory care practices

Staff coaching and training

Front office operations

Experience with referrals and authoriz

Tools

Epic EHR

Microsoft Excel

PowerPoint

Microsoft Word

Job description

UC San Diego Health is hiring a Patient Service Representative Lead to run front-end operations at the Rancho Bernardo clinic. You will oversee reception, scheduling and referral coordination, while coaching staff and supporting administrative improvements across multiple departments.

The role emphasizes patient experience, revenue integrity, and collaboration with the Practice Supervisor to standardize processes and enhance workflows.