Patient Services Coordinator – Front Desk & Payments

The Ohio State University Physicians, Inc.; Dublin (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan

Paid time off

Job summary

The Ohio State University Physicians, Inc. is seeking an organized PSAs/Lead to coordinate patient support services, including greeting, scheduling, and records maintenance.

The role involves handling calls, directing patients, and assisting with office tasks to ensure smooth clinic operations. Lead positions will support management in day-to-day operations, manage the cash drawer where assigned, and help ensure timely follow-up and accurate documentation.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Strong problem-solving abilities.
• Ability to convey information in writing and verbally.
• High level of interpersonal skills to handle confidential situations.

Responsibilities

• Greets patients and visitors, registers and checks in patients, updates demographics and insurance in the system.
• Answers patient calls, takes and relays messages or care directions; responds to inquiries.
• Performs check-out processes including co-pay collections, scheduling, and after-visit summaries.
• Monitors patient wait times and notifies appropriate staff of delays.
• Opens and routes mail; distributes correspondence and records patient information.
• Requests and handles referrals and medical records from referring offices for new appointments.
• Schedules appointments as directed.
• Maintains cash drawer and reconciles daily cash; processes deposits.
• Contacts insurance companies for registrations or pre-certifications.
• Operates job-related software; travel may be required to other facilities.
• Attends to customers, vendors, and patients with professionalism.

Skills

Customer service

Problem solving

Multitasking

Written & verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

The Ohio State University Physicians, Inc. is seeking an organized PSAs/Lead to coordinate patient support services, including greeting, scheduling, and records maintenance.

The role involves handling calls, directing patients, and assisting with office tasks to ensure smooth clinic operations. Lead positions will support management in day-to-day operations, manage the cash drawer where assigned, and help ensure timely follow-up and accurate documentation.