Patient Services Lead: Front Desk & Mentor

Jefferson Health Plans; New Jersey; Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and vision coverage

Tuition assistance

Descripción de la vacante

Kennedy University Hospitals, Inc. is seeking a Lead Patient Services Associate to manage arrival/departure activities at the front desk of an outpatient practice.

The role includes mentoring Patient Services Associates, training staff, and guiding day-to-day operations to ensure smooth patient flow and a courteous, compliant patient experience. The Lead PSA will verify insurance, referrals and patient demographics, upholding Jefferson's standards for timely, respectful care and HIPAA compliance

Formación

• High School Diploma/GED or equivalent.
• 3 years patient healthcare experience.

Responsabilidades

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations. Acts as internal and external point of contact.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Descripción del empleo

Kennedy University Hospitals, Inc. is seeking a Lead Patient Services Associate to manage arrival/departure activities at the front desk of an outpatient practice.

The role includes mentoring Patient Services Associates, training staff, and guiding day-to-day operations to ensure smooth patient flow and a courteous, compliant patient experience. The Lead PSA will verify insurance, referrals and patient demographics, upholding Jefferson's standards for timely, respectful care and HIPAA compliance