Patient Services Lead: Front Desk & Team Mentor

Jefferson Health; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

medical (including prescription)

dental

vision

retirement plans

tuition assistance

Job summary

Jefferson Health is seeking a Lead Patient Services Associate at Abington Memorial Hospital in Lansdale, PA. This role is based at the outpatient front desk, coordinating patient check-in/out, insurance verification, referrals, and demographics to ensure smooth clinic flow.

The Lead PSA mentors fellow staff, supports daily operations, and serves as a primary contact for patients and colleagues, while upholding Jefferson’s commitment to courteous service and regulatory compliance.

Qualifications

• High School Diploma/GED or equivalent.
• 3 years patient healthcare experience.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations.
• Acts as internal and external point of contact.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Education

High School Diploma/GED or equivalent

Job description

Jefferson Health is seeking a Lead Patient Services Associate at Abington Memorial Hospital in Lansdale, PA. This role is based at the outpatient front desk, coordinating patient check-in/out, insurance verification, referrals, and demographics to ensure smooth clinic flow.

The Lead PSA mentors fellow staff, supports daily operations, and serves as a primary contact for patients and colleagues, while upholding Jefferson’s commitment to courteous service and regulatory compliance.