OB/GYN Front Desk Lead — Patient Services Mentor

Jefferson Health; Philadelphia (Philadelphia County); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Jefferson Health is seeking a Lead Patient Services Associate to manage front-desk activities for an outpatient practice in Philadelphia. You will verify demographics and referrals, process check-ins, and coordinate scheduling using EPIC, ensuring a smooth patient flow and excellent service.

The role emphasizes mentoring PSA staff, adhering to HIPAA and regulatory standards, and delivering courteous, professional interactions with patients and visitors throughout the visit.

Qualifications

• High School Diploma/GED or equivalent.
• 3 years patient healthcare experience.

Responsabilités

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Mentors, trains and assists in the direction of daily operations; serves as internal and external point of contact.
• Processes check in and/or check out, patient scheduling via EPIC.
• Greets and interacts with patients/visitors in a professional manner, in person or on the phone.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Adheres to HIPAA privacy and security requirements and regulatory standards.

Connaissances

Customer service

HIPAA compliance

Communication

Mentoring

Formation

High School Diploma/GED

Outils

EPIC

Description du poste

Jefferson Health is seeking a Lead Patient Services Associate to manage front-desk activities for an outpatient practice in Philadelphia. You will verify demographics and referrals, process check-ins, and coordinate scheduling using EPIC, ensuring a smooth patient flow and excellent service.

The role emphasizes mentoring PSA staff, adhering to HIPAA and regulatory standards, and delivering courteous, professional interactions with patients and visitors throughout the visit.