Lead Patient Services Associate - Front Desk Mentor

Jefferson Health; Jenkintown (PA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Jefferson Health in Jenkintown, PA seeks a Lead Patient Services Associate to enhance the patient experience by overseeing arrival/departure activities and supporting front desk operations in an outpatient setting.

The role mentors other Patient Services Associates, processes check-in/out via EPIC, verifies insurance and demographics, and ensures HIPAA compliance while maintaining efficient patient flow across the practice.

Qualifications

• HS Diploma or equivalent required.
• Minimum of 3 years patient facing healthcare experience.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Mentors, trains and assists in directing daily operations; acts as internal and external point of contact.
• Processes check in and/or check out, scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient/provider concerns as appropriate.

Skills

Patient service

HIPAA privacy

Mentoring

Communication

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health in Jenkintown, PA seeks a Lead Patient Services Associate to enhance the patient experience by overseeing arrival/departure activities and supporting front desk operations in an outpatient setting.

The role mentors other Patient Services Associates, processes check-in/out via EPIC, verifies insurance and demographics, and ensures HIPAA compliance while maintaining efficient patient flow across the practice.