Patient Services Lead & Front Desk Advocate

AltaMed Health Services; South Gate (CA); Vor Ort; USD 36.000 - 43.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision insurance

403(b) Retirement savings plan with ER

Flexible Spending Accounts

Paid Time Off & Holidays

Tuition Reimbursement Program

Career Advancement & Development

Zusammenfassung

AltaMed Health Services is seeking a Patient Services Advocate III to welcome patients, manage front desk expectations, and support a patient-focused care approach in a busy clinic in South Gate, CA. This role emphasizes compassionate communication and problem-solving to ensure a positive patient experience.

The Lead will mentor the PSA team and help achieve department goals through guidance and training, delivering service with respect and professionalism in a busy health center environment.

Qualifikationen

• High School diploma or equivalent.
• 1+ year of customer service/greeter/receptionist experience; 2 years preferred.
• 1+ year leadership experience preferred.
• 6 months as PSA or similar health care role.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Aufgaben

• Welcome and attend to the needs of all patients to create a positive front office experience.
• Assist in delivering patient-focused care with excellent communication and problem-solving skills.
• Mentor and train PSA team to help achieve department goals.

Kenntnisse

Customer service

Leadership

Multilingual

Communication

Ausbildung

High school diploma

Jobbeschreibung

AltaMed Health Services is seeking a Patient Services Advocate III to welcome patients, manage front desk expectations, and support a patient-focused care approach in a busy clinic in South Gate, CA. This role emphasizes compassionate communication and problem-solving to ensure a positive patient experience.

The Lead will mentor the PSA team and help achieve department goals through guidance and training, delivering service with respect and professionalism in a busy health center environment.