Senior Patient Services Advocate & Front Desk Leader

AltaMed Health Services; Commerce (CA); On-site; USD 3,616,000 - 4,249,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

403(b) Retirement Plan

Flexible Spending Accounts

Commuter Spending Accounts

Career Development

Paid Time Off

Paid CME Days

Malpractice Insurance & Tail Coverage

Tuition Reimbursement

Employee Discounts

Pet Care Insurance

Job summary

AltaMed Health Services in California is hiring for a Patient Advocate Services III to welcome patients and deliver a positive front-office experience while managing expectations with compassion.

The Lead mentors the PSA team, supports patient-focused care, and helps meet department goals through strong communication and problem-solving. Experience in customer service and leadership is valued; bilingual abilities are highly valued.

Qualifications

• High School diploma or equivalent required.
• Minimum of 1 year of experience required as a customer service agent, greeter, or receptionist, 2 years of experience preferred.
• Minimum 1 year leadership experience preferred.
• Minimum 6 months of experience as a PSA or in an equivalent health care role required.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Responsibilities

• The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect.
• The Lead is a member of the health care team by assists in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.
• The Lead assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Skills

Customer service

Leadership

Bilingual abilities

Education

High School diploma

Job description

AltaMed Health Services in California is hiring for a Patient Advocate Services III to welcome patients and deliver a positive front-office experience while managing expectations with compassion.

The Lead mentors the PSA team, supports patient-focused care, and helps meet department goals through strong communication and problem-solving. Experience in customer service and leadership is valued; bilingual abilities are highly valued.