Patient Services Lead: Clinic Registration & Scheduling

Utmb; Galveston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

UTMB Health in Galveston seeks a Patient Services Specialist II to enhance patient experiences by coordinating registration, scheduling, and access to services. You will handle clerical and clinical tasks, working closely with the care team to ensure smooth clinic flow.

The role emphasizes customer service, confidentiality, and proactive problem solving, with opportunities to lead peers and improve patient pathways in a busy ambulatory setting.

Qualifications

• Associate’s degree and one year of clerical or customer service experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Coordinate clerical and medical activities to maintain positive patient experience.
• Register patients and facilitate access to UTMB services.
• Provide high level customer service and triage patient needs.
• Communicate effectively with patients, physicians and staff.
• Pre-register and verify patient demographics and insurance.
• Adhere to confidentiality and privacy requirements.
• Lead and guide peers to ensure efficient clinic operations.

Skills

PC proficiency

Excel

Word

Database management

Analytical ability

Communication skills

Problem solving

Education

Associate’s degree

Tools

Epic experience

Job description

UTMB Health in Galveston seeks a Patient Services Specialist II to enhance patient experiences by coordinating registration, scheduling, and access to services. You will handle clerical and clinical tasks, working closely with the care team to ensure smooth clinic flow.

The role emphasizes customer service, confidentiality, and proactive problem solving, with opportunities to lead peers and improve patient pathways in a busy ambulatory setting.