Patient Access & Care Coordinator II

The University of Texas Medical Branch; Galveston (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Texas Medical Branch (UTMB) in Galveston seeks a Patient Services Specialist II to maintain a positive patient experience by coordinating clerical and medical activities, patient registration, and access to UTMB services for new and returning patients. The role emphasizes teamwork, quality service, and adherence to confidentiality policies.

Responsibilities include supervising peers, triaging issues, and ensuring efficient clinic flow, with on-site work Monday through Friday.

Qualifications

• Associate’s degree and one year of clerical or customer service experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Lead team and provide peer guidance.
• Deliver high-level customer service to internal and external customers.
• Schedule appointments and coordinate financial counseling for day surgery.
• Manage patient arrival paperwork and ensure accurate registration.
• Verify eligibility and pre-register patients with third-party coverage.
• Ensure complete dispositions within timelines.
• Perform related duties and adhere to department controls.

Skills

Proficient PC usage (Excel, Word, DBs)

Analytical data collection

Knowledge of patient care

Communication skills

Problem-solving ability

Education

Associate’s degree

Tools

Epic

Job description

The University of Texas Medical Branch (UTMB) in Galveston seeks a Patient Services Specialist II to maintain a positive patient experience by coordinating clerical and medical activities, patient registration, and access to UTMB services for new and returning patients. The role emphasizes teamwork, quality service, and adherence to confidentiality policies.

Responsibilities include supervising peers, triaging issues, and ensuring efficient clinic flow, with on-site work Monday through Friday.