Patient Experience & Scheduling Specialist

UTMB Health; Webster (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UTMB Health seeks a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling patient registration, and facilitating access to UTMB services for new and returning patients.

The role emphasizes strong customer service, coordination with care teams, and adherence to confidentiality and billing processes. On-site work schedule is typical business hours with potential rotation. UTMB Health promotes equal opportunity employment.

Qualifications

• Associate’s degree with no experience; equivalent combination of education and experience may be considered.

Responsibilities

• Provide high level customer service in all interactions with internal and external customers.
• Coordinate patient registration activities and access to UTMB services.
• Communicate effectively with patients, physicians, referral sources and care teams.
• Triaget or triage calls as appropriate and document interactions.

Skills

Customer service

Scheduling

Registration

Microsoft Office

Data entry

Education

Associate’s degree

Job description

UTMB Health seeks a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling patient registration, and facilitating access to UTMB services for new and returning patients.

The role emphasizes strong customer service, coordination with care teams, and adherence to confidentiality and billing processes. On-site work schedule is typical business hours with potential rotation. UTMB Health promotes equal opportunity employment.