Patient Access & Services Coordinator

The University of Texas Medical Branch; Galveston (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

UTMB Health in Galveston is seeking a Patient Services Specialist I to create a positive patient experience by coordinating clerical and medical activities, handling patient registration, and guiding patients to UTMB services.

The role emphasizes exceptional customer service, scheduling, registration, and accurate data entry, with opportunities to work across departments and support a healthcare team.

Qualifications

• Associate degree required; no experience necessary.
• BLS certification required within 90 days of hire.
• Excellent customer service and administrative skills.
• Proficiency with PC, Excel, and Word; familiarity with databases.

Responsibilities

• Provide high level customer service in all interactions with patients and staff.
• Schedule appointments and coordinate with billing for day surgery reminders and estimates.
• Register patients, verify demographics and third‑party coverage at encounters.
• Distribute and collect payments, receipts, and deferments according to policy.
• Communicate with patients and staff to resolve access issues and obtain authorizations.

Skills

Customer service

Administrative support

PC proficiency

Excel

Word

Data analysis

Communication skills

Problem solving

Education

Associate degree

Tools

Database management

Job description

UTMB Health in Galveston is seeking a Patient Services Specialist I to create a positive patient experience by coordinating clerical and medical activities, handling patient registration, and guiding patients to UTMB services.

The role emphasizes exceptional customer service, scheduling, registration, and accurate data entry, with opportunities to work across departments and support a healthcare team.