Patient Services Lead: Clinic Flow & Care Coordination

The University of Texas Medical Branch; Galveston (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

The University of Texas Medical Branch (UTMB Health) in Galveston, TX, is seeking a Patient Services Specialist II to support patient registration, scheduling, and coordination of clerical and clinical activities within a healthcare team to ensure smooth clinic flow and excellent patient care.

This on-site role emphasizes delivering high-quality customer service, maintaining patient confidentiality, acting as a patient advocate across departments, and providing guidance to peers.

Qualifications

• Associate’s degree and one year of clerical or customer service experience.
• Equivalent combination of education and experience may be considered.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead as team leader and provide peer guidance.
• Provide high level customer service in all interactions with internal and external customers.
• Coordinate scheduling and financial counseling for day surgery and reminders for appointments.
• Register patients and verify eligibility and third‑party coverage.
• Ensure patient confidentiality and act as advocate across departments.

Skills

MS Office

Data analysis

Patient care

Communication

Problem solving

Education

Associate’s degree

Tools

Database management

Job description

The University of Texas Medical Branch (UTMB Health) in Galveston, TX, is seeking a Patient Services Specialist II to support patient registration, scheduling, and coordination of clerical and clinical activities within a healthcare team to ensure smooth clinic flow and excellent patient care.

This on-site role emphasizes delivering high-quality customer service, maintaining patient confidentiality, acting as a patient advocate across departments, and providing guidance to peers.