Patient Services Specialist I — Patient Access & Scheduling

The University of Texas Medical Branch; Webster (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

The University of Texas Medical Branch seeks a Patient Services Specialist I to enhance patient experiences by coordinating clerical and medical activities, registrations, and access to UTMB services for new and returning patients. You will interact with patients, physicians, and referral sources with a focus on accuracy and confidentiality.

Responsibilities include managing scheduling, billing communication, and pre-registration while ensuring regulatory compliance and patient satisfaction.

Qualifications

• Associate’s degree and no experience; equivalent education/experience may be considered.
• A healthcare setting is preferred but not required.

Responsibilities

• Provide high-level customer service in all interactions with patients and staff.
• Assist in patient registration, scheduling, and coordination of clerical/medical activities.
• Document and triage calls, maintain patient confidentiality, and advocate for patients.
• Explain billing processes and out-of-pocket costs to patients and responsible parties.
• Ensure accuracy of patient demographics and third-party coverage; assist with eligibility and pre-registration.
• Disburse funds securely and manage paperwork for visits and follow-ups.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Associate’s degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch seeks a Patient Services Specialist I to enhance patient experiences by coordinating clerical and medical activities, registrations, and access to UTMB services for new and returning patients. You will interact with patients, physicians, and referral sources with a focus on accuracy and confidentiality.

Responsibilities include managing scheduling, billing communication, and pre-registration while ensuring regulatory compliance and patient satisfaction.