Patient Access Specialist: Welcome & Verify Insurance

Intuitive Health; Pensacola (FL); On-site; USD 20,664,000 - 30,307,200; Part time

Job summary

Intuitive Health is seeking a Patient Access Advocate to greet patients, verify insurance, and manage front desk tasks. You will enter demographics in the electronic health record, collect payments, and ensure accurate registration data for clean billing.

The role requires strong communication, multitasking, and a friendly, professional demeanor to make patients feel welcome. Prior healthcare or customer service experience is preferred.

Qualifications

• Minimum typing speed 50 wpm.
• Flexible and adaptable to process changes.
• Strong communication and collaboration skills.
• Customer-focused approach to patient service.
• Technical capacity to use office software.
• Proficiency with Microsoft Word, Excel, and Outlook.
• High school diploma or GED required.
• Healthcare experience or 6 months minimum; 1 year in customer service preferred.
• Basic insurance knowledge preferred.

Responsibilities

• Greet patients and answer phones with professionalism.
• Register patients and verify insurance eligibility.
• Enter information in the electronic health record system.
• Collect copays and payments at point of service.
• Maintain patient files and ensure data accuracy.
• Direct patients and provide wayfinding assistance.
• Screen and route phone calls; take messages as needed.
• Ensure front desk areas are clean and orderly.

Skills

Typing 50 wpm

Flexibility

Communication

Collaboration

Customer focus

Technical capacity

MS Office

Reading and writing

Independent work

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Intuitive Health is seeking a Patient Access Advocate to greet patients, verify insurance, and manage front desk tasks. You will enter demographics in the electronic health record, collect payments, and ensure accurate registration data for clean billing.

The role requires strong communication, multitasking, and a friendly, professional demeanor to make patients feel welcome. Prior healthcare or customer service experience is preferred.