Patient Services & Insurance Support Specialist

Quipt Home Medical, Corp.; Paducah (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical, Corp. invites applications for a Customer Service Representative in Paducah, KY. You will be the primary contact for patients, caregivers, referrals, and commercial accounts, providing information, processing orders, and resolving issues with accuracy and courtesy.

Responsibilities include insurance verification, authorizations, and coordinating deliveries. The company offers a suite of benefits and a supportive team in a growing DME environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in a clerical or customer service environment preferred.
• Knowledge of Microsoft Office (Word, Excel) and general office software.

Responsibilities

• Respond to patient, caregiver, referral source, or commercial account inquiries with professionalism.
• Process orders accurately and timely per procedures; handle complaints and resolve issues.
• Verify insurance eligibility and obtain required authorizations as needed.
• Schedule deliveries and communicate with clinical staff and customers.

Skills

Customer service

Office software

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical, Corp. invites applications for a Customer Service Representative in Paducah, KY. You will be the primary contact for patients, caregivers, referrals, and commercial accounts, providing information, processing orders, and resolving issues with accuracy and courtesy.

Responsibilities include insurance verification, authorizations, and coordinating deliveries. The company offers a suite of benefits and a supportive team in a growing DME environment.